Spa  Etiquette

APPOINTMENTS AND RESERVATIONS

We strongly recommend that you schedule spa appointments prior to your arrival at the Spa.Reservations are subject to availability and must be guaranteed with a hotel room number or credit card.

CANCELLATION

Treatment times are reserved especially for you. We kindly request that cancellations or changes to appointments be made at least 24 hours in advance for single services and 48 hours in advance for multiple treatments. A 50% charge will be applied to your credit card for failure to follow this policy. No show appointments will be charged in full.

DO YOU HAVE SPECIAL HEALTH CONSIDERATIONS?

Please notify our reservation department if you have high blood pressure, allergies, any physical ailments or special needs, or if you are pregnant. This information may also be completed on your Personal Care Guide upon arrival at the spa. These health considerations may affect your choice of services.

ARRIVAL

We suggest that you arrive 30-minutes before your scheduled appointments time to sign in and change into your robe and slippers.

LATE ARRIVAL

As a courtesy to following clients, late arrivals will only receive the remaining available appointment time and will be charged the full service fee.

DO YOU NEED HELP CHOOSING YOUR TREATMENT?

Our spa reservation department will help you plan the perfect spa experience to meet your specific needs.

WHAT SHOULD YOU WEAR?

A robe, slippers and day locker will be provided for you upon arrival to the spa. Disrobe to the level of your comfort. Undergarments are not necessary, but you may wear them during your treatment if you prefer. Our licensed therapists are trained to drape a sheet or towel over your body in a discrete manner, assuring your privacy at all times. For facials, we provide body wraps to cover the lower and upper half of your body.

SHOULD YOU SHAVE BEFORE A TREATMENT?

Shaving is not recommended prior to any body exfoliation treatment or hair removal services. We do, however, recommend that men please do shave 2 hours prior to their scheduled facial treatment.

IS THERE AN AGE REQUIREMENT TO USE THE SPA?

All spa guests must be 18 or older to schedule a treatment.

CELL PHONES

In consideration of our other guests, we ask that you turn off your cell phone before entering the spa.

PAYMENT

We accept all major credit cards or you may charge the service to your hotel room.

SERVICE CHARGE

Please note that a mandatory 20% service charge will be added for all spa services. Service charges are based on the full non-discounted price of each service. 18% of the service charge is given to your treatment technician, while 2% is divided among the support team. Additional gratuities are optional and left to your discretion. Additional gratuities are retained in full by the spa team member specified by you.

VALUABLES

Please do not bring or leave valuables in the facility or lockers. We are not responsible for any theft of loss of personal property, including jewelry or other personal items.